Return service

Return items quickly and conveniently

Choose the shop and return your item.

Find a list of shops accepting Returns by OMNIVA below. Click on the shop logo to start the return.

How does Returns by OMNIVA work?


Register a return

Select a shop and complete the parcel return request.


Bring the parcel to OMNIVA parcel machine

Pack the item properly and send it by OMNIVA


Get refund or exchange

Once the return is received, the shop will refund you or return exchanged goods within 14-30 days after receiving the return.

Business partners

Do you want to manage Returns in a faster and in a more convenient way? Contact us and we will make you an offer.

Monitor and track Returns in a single convenient environment

Systematically collect customer feedback

Encourage customers to exchange their item instead of returning it

Increase sales and boost the trustworthiness of your shop