Return service

Want to become a partner

Returns by OMNIVA is a platform offering your e-shop clients to return their items quickly and hassle-free.

Become our partner and offer convenient Returns to your customers.

Benefits for your customers

Fast and user friendly

No need for separate arrangement with e-shop.

Possibility to return products via OMNIVA parcel machine 24/7

Benefits for your e-shop

Using Returns by OMNIVA platform you will not only simplify the administration of Returns but will also provide your customers with additional benefits. Research proves that improvement of the Return procedure could result in up to a third of respondents buying more often (E-commerce in Lithuania 2019; Gemius).

Monitor and track Returns in a single convenient environment

Systematically collect customer feedback

Encourage customers to exchange their item instead of returning it

Increase sales and boost the trustworthiness of your shop

How to use the returns service?


Upon receiving your request, we will provide you with a cooperation proposal to sign


Your e-shop profile is created on the returns platform


After filling out the return form, the customer returns the order via Omniva parcel machine


Once the return is received, refund the customer or send a replacement

Become our partner and offer your customers fast and convenient returns

Get an offer